PRIVACY POLICY
Last updated: 28 September 2026
Kalpinota (“we”, “us” or “our”) is committed to protecting your privacy and handling your personal information openly and responsibly. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, register for an event or dine with us. It applies to our operations in Queensland, Australia.
Who is responsible for your personal information
Kalpinota is the organisation responsible for the personal information collected through this website and our restaurant operations. If you have any questions about this policy or how we handle your information, you can contact us using the details at the end of this policy.
The personal information we collect
Depending on how you interact with us, we may collect:
Contact form information, such as your name, email address, phone number, chosen subject and message
Restaurant enquiry details you choose to share with us
Event registration information, such as your name, contact details, selected event and number of guests
Reservation-related information, where applicable
Payment-related information for paid events or services, where applicable
Technical website data, such as your device type, browser, approximate location and how you use our site (usually collected via cookies and similar technologies)
We only collect personal information that is reasonably necessary for our activities.
Why we collect your information
We use personal information to:
Respond to enquiries and provide customer support
Manage restaurant reservations and general administration
Process and manage event registrations and attendance
Communicate with you about your bookings, enquiries or events
Send marketing or promotional communications only where you have consented, or where otherwise permitted by law
Operate, maintain and improve our website
Data retention
We keep personal information only for as long as we reasonably need it for the purposes described above, or as required by law. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Service providers and disclosure
We may share personal information with trusted service providers who help us operate, including:
Payment providers, where you make a payment for an event or service
Website hosting and technical providers
Other suppliers who assist us in delivering our services
We share only what is necessary for these providers to perform their services, and we expect them to protect your information appropriately. We do not sell your personal information.
Overseas service providers
Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information continues to be handled in line with applicable Australian privacy requirements.
Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. While no online service can be guaranteed as completely secure, we work to safeguard the information we hold.
Accessing and correcting your information
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below and we’ll respond within a reasonable time.
Privacy complaints
If you have a concern about how we’ve handled your personal information, please contact us first so we can try to resolve it. We take complaints seriously and will respond as promptly as we can. You may also raise your concern with the relevant Australian privacy regulator.
Information concerning minors
Kalpinota is an adult-oriented, licensed dining venue, and our services and events are intended for adults. We do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us so we can address it.
Cookies and similar technologies
Cookies are small text files placed on your device when you visit a website. They help websites work properly, remember your preferences and understand how the site is used.
We use cookies on this website for a range of purposes:
Necessary cookies support core functions such as page navigation and secure areas of the site. The website cannot function properly without them.
Preference cookies remember choices you make, such as settings, so your experience is more consistent on return visits.
Statistics and analytics cookies help us understand how visitors use the site, so we can improve performance and content. This information is generally collected in an aggregated way.
Marketing cookies, where used, may help us show more relevant content and measure the effectiveness of our communications.
Unclassified cookies are cookies that are in the process of being categorised, together with providers of individual cookies.
You can manage your cookie preferences at any time through the website’s cookie banner and cookie preferences interface, where you can accept, reject non-essential cookies, or set your choices by category. You can also manage cookies through your browser settings. Please note that disabling some cookies may affect how the website works.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version, with its “Last updated” date, will always be available on this page.
Contact
If you have any questions about this policy or your personal information, please contact:
Kalpinota
239 George Street
Brisbane QLD 4000
Australia
Tel.: +61 7 4509 1766
Email: info@kalpinota.com